Refund policy

We want you to love your Unkles gear. If something isn’t right, we’ll help sort it out; always in line with the Australian Consumer Law (ACL).

1) Change-of-Mind Returns

  • Window: 30 days from the date of delivery.

  • Eligibility: Item must be unused, unwashed, unworn, with original tags/labels attached and in original packaging.

  • Exclusions (non-returnable): Final sale/clearance items, gift cards, worn headwear (for hygiene), and custom/limited collab items (if marked “no returns”).

  • Costs: You cover return shipping for change-of-mind returns.

2) Faulty, Damaged or Incorrect Items

If your item is faulty, damaged on arrival, or we sent the wrong item/size, contact us within 7 days of delivery.

  • We’ll organise a replacement or refund as required under the ACL.

  • We cover return shipping for approved faulty/incorrect items.

3) Exchanges (Size/Colour)

  • Exchanges are subject to stock availability.

  • To move fast, we recommend purchasing the correct item straight away and returning the original for a refund once received and inspected.

4) How to Start a Return

  1. Email the3unkles@gmail.com with:

    • Order number

    • Item(s) you’re returning

    • Reason (change of mind / faulty / damaged / incorrect)

    • Clear photos if item is faulty/damaged

  2. We’ll reply with return instructions and, where applicable, a prepaid label.

  3. Pack safely (original satchel/box if possible) and include your proof of purchase.

  4. Keep your return tracking.

Return address:
The Unkles Shop Returns
12 Quinlan Street, Bracken Ridge, QLD, 4017.

5) Refunds

  • Refunds are processed to your original payment method once your return is received and inspected.

  • Please allow 3–5 business days after delivery to us for processing, and up to 10 business days for your bank to post the credit.

  • Shipping fees (original and return) are non-refundable except for faulty/incorrect items.

6) International Orders

  • Duties/taxes paid to your local customs are non-refundable.

  • You’re responsible for return shipping on change-of-mind international returns.

  • For faulty/incorrect items, contact us first so we can arrange the best solution.

7) Missing/Late Refunds

If you haven’t received a refund after our confirmation:

  • Check with your bank/issuer; then

  • Contact us at the3unkles@gmail.com with your order number.

8) Your Rights under Australian Consumer Law

Nothing in this policy limits your rights. If a product has a major failure, you are entitled to a refund or replacement; if the failure is minor, we’ll repair, replace or refund within a reasonable time.